OVERVIEW
This article provides information on how to:
- Respond to a Lighthouse survey
- respond to the non-compliance question in a Lighthouse survey
- Submit a Lighthouse survey.
INSTRUCTIONS
RESPONDING TO A SURVEY
1. Access your required survey.
2. Once you are in the survey, you will be presented with some preamble text that provides necessary information about the survey.
3. Below this you will be presented with a series of questions to complete.
4. You may find ‘Help’ icons next to some questions. Click on these icons for further explanation and assistance.
5. Some questions may give you the option to ‘Clear selected answer’. This allows you to deselect all responses to the question.
6. At any time you can save the survey as a draft. This allows you to save your work, close it, and return to it at a later time. Select the ‘Save Draft‘ button.
7. You can print your survey at any time by selecting the ‘Print icon’ located on the menu bar.
Note: Once the Survey Administrator closes the Survey, you will no longer be able to continue to work on it. It will no longer appear in your In-Tray.
RESPONDING TO NON-COMPLIANCE QUESTIONS IN A SURVEY
Your survey may contain Non-Compliance questions. Non-Compliance questions help capture Non-Compliances not previously reported over the course of a given period. The questions prompt users to consider if their actions have been in accordance with the agency’s legislative and policy framework.
What happens if you know of a Non-Compliance related to a question?
If you know of a Non-Compliance related to a question, answer it accordingly. If any Non-Compliances have already been recorded relating to this question it will display in a grid below the question. All previously recorded Non-Compliances that match the following rules will be displayed:
- You are involved in the Non-Compliance in any of the following capacities:
- a. Committer of the Non-Compliance
- b. Supervisor nominated in the Non-Compliance report
- c. Have edited or updated the Non-Compliance report
- You are the current supervisor of the organisation unit nominated in the Non-Compliance
- You are the current supervisor of an organisation unit at a higher level than the organisation unit nominated in the Non-Compliance
- Permission has been given to survey participants to view Non-Compliances where the
organisation unit in the Non-Compliance is the same as your current organisation unit - Permission has been given to survey participants to view Non-Compliances where the
organisation unit in the Non-Compliance is below your current organisation unit - You have been given specific reporting permission to the organisation unit in the Non-Compliance, or;
- The Non-Compliance is viewable by anyone who you are the Survey Manager for.
If the Non-Compliance you know about does not appear in the listed Non-Compliances, click on the ‘Click to Add Non-Compliance’ button. You will be taken to the Non-Compliance Reporting screen where you can enter all the relevant information. Note: when submitting a Non-Compliance during a survey you will not be able to save the draft or allocate the Non-Compliance to others.
SUBMITTING A SURVEY
Once you have completed the questions, you are ready to Submit the Survey:
1. Click on the ‘Submit’ button.
2. If any mandatory questions are not completed an error will be displayed.
3. Questions requiring completion will have a red banner displayed under them.
4. Complete all marked questions and ‘Submit’ the survey again.
5. If a declaration box appears, read the declaration. By selecting the ‘I Agree’ button, you
are agreeing to the declaration and your survey will be submitted.
6. A confirmation message will appear to inform you the operation is complete.
7. Your survey will now be locked and the survey will appear in the ‘Completed’ section of your In-Tray.
